Learning Assistance System PickNick

© Fraunhofer IML
View from the PickNick learning environment

The field of warehouse logistics is characterized by high employee turnover due to temporary employment contracts, rotation and the use of temporary staff at peak times. New employees are prepared for and trained in their future tasks under high time pressure. Optimal preparation should take place before they actually start work and should be carried out in a realistic manner. Training with reference books and through courses is often too universal and abstract. Learning directly on the job in the warehouse, on the other hand, interferes with ongoing operations. In reality, warehouse specialists are exposed to too much time pressure, so that qualifying measures are minimized despite the high demand due to fluctuation.

The learning assistance system in an overview

The initial situation

The situation of skilled workers in warehouses and shipping areas is often characterized by high turnover and permanent time pressure.

Why PickNick?

  • High turnover: many temporary employees at peak times (e.g. Christmas), temporary employment contracts and rotation
  • New employees often have no qualifications in the logistics field
  • Changes regarding new technology, new processes and software
  • Theoretical training often too abstract, time factor plays a major role
  • New employees cannot be trained due to the permanent time pressure
  • Learning in the warehouse and shipping areas interferes with ongoing operations

How can PickNick help?

  • Fast learning in a 3D working environment
  • Sensitization for logistics processes
  • Getting to know the job from the beginning of work, seamless transition into the company
  • Simulate and test special processes
  • Getting to know different picking strategies and different technology
  • Complexity is increased individually
  • Highscore and anonymous comparisons with other learners

The scenario

In the PickNick learning environment, the user in the role of the picker "Nick" is supposed to get to know and intensively train various workplaces, tasks, and standard processes from a first-person perspective, as well as recognize and confidently complete error situations. The effects of their own decisions are immediately visualized and can be experienced. The use of business games (so-called serious gaming) is ideal for imparting knowledge, as they enable new topics to be explored in a short time, depict real processes and environments in great detail regardless of location, and are available virtually anywhere and at any time thanks to the Internet and mobile devices.